Return and refund policy

Return and Refund Policy

At GrabVault.com, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help with our 30-day return policy.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at help@grabvault.com.

Returns should be sent to the following address:

Grabvault.com

30 N Gould St Sheridan,

82801 Wyoming,

United States of America.

Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any questions about returns, please reach out to help@grabvault.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

If you have any questions regarding your specific item, please contact us before initiating a return.

Exchanges

If you need a different item, the fastest way to ensure you get what you want is to return the original item first. Once the return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification.

The returned item must be:

  • In the same condition as received

  • Unworn or unused

  • With tags and original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at help@grabvault.com.

For any questions or concerns, don’t hesitate to reach out to our customer support team at: 📧 help@grabvault.com 📞 USA: (925) 322-4320
📞 International: +1 (925) 322-4320